Returns & Exchanges
At BTS MERCHANDISE OFFICIAL, we want you to be completely satisfied with your fashion finds. If your order doesn't meet your expectations, you can return or exchange eligible items within 30 days of delivery.
Initiate Your Request
Contact our support team with your order number and photos of the item to receive a Return Authorization and the correct return address.
Pack Securely
Place the items in their original packaging, ensuring all tags are attached and the apparel is in its original, unworn condition.
Ship the Package
Send your package using a trackable shipping service; please note that customers are responsible for return shipping costs unless the item is defective.
Receive Refund or Exchange
Once our quality control team inspects your return, we will process your refund to the original payment method or ship out your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing