Frequently Asked Questions
Everything you need to know about your BTS Merchandise order.
Is the merchandise officially licensed?
Yes, we pride ourselves on providing high-quality, authentic BTS merchandise inspired by the latest tours and albums to ensure fans receive the best apparel and accessories.
How long does international shipping take?
We ship worldwide. Most orders are processed within 3-5 business days, and international delivery typically takes 7-14 business days depending on your location and local customs processing.
What is your return policy for apparel?
We offer a 30-day return policy for unused and unwashed clothing items in their original packaging. Please contact our support team to initiate a return or exchange.
How do I know which size to order?
Each product page features a detailed size guide. Since our apparel follows standard Asian or International sizing depending on the collection, we recommend measuring a favorite shirt at home and comparing it to our chart.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
Can I track my order after it ships?
Absolutely. Once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your package's journey directly to your doorstep.